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Over charged

1
13 September 2022 , Roberts G (Peabody , )

I’m not happy that I got over charged by this company they just put lubricant on the door and I got billed $177.08 for less than an hour of their time. What a ripoff!!
Customer service was not… Read more
I’m not happy that I got over charged by this company they just put lubricant on the door and I got billed $177.08 for less than an hour of their time. What a ripoff!!
Customer service was not helpful either.
I got legally robbed!
I will not longer use their services and I don’t recommend them to anyone.

Company response:

When the customer called to discuss his invoice, he mentioned he had been told that the work should be done under warranty by us. So, he was expecting a no charge invoice. Upon further investigation we realized he was not a previous customer of ours. I told him that he needed to show me an invoice for work that supposedly we did, and I would then correct the charge. The customer then changed their story, saying that nothing had to be done, and that they had basically fixed the problem prior to the service man showing up – yet customer had not canceled the service call. Customer then said that our serviceman was there for .5hr but didn’t have to do anything. I had already asked our serviceman what he did, and he said that he had lubed the hardware, but the door was still running rough, so he had to do adjustments to the springs. When this was explained to the customer and he became irate and demand a discount, stating that otherwise they would “bad mouth” us to everyone they could possibly think of.

Professional, friendly and helpful

5
26 July 2022 , June C (Gloucester, )

We had our original doors installed 6 years ago when we built our house. Love them. Since then I've backed into the door twice. First time it was able to be fixed (wonderful service), second time… Read more We had our original doors installed 6 years ago when we built our house. Love them. Since then I've backed into the door twice. First time it was able to be fixed (wonderful service), second time had to order new panels. Everyone at the company from salesand service, to the installers have been wonderful and knowledgeable. Incredibly professional and friendly. Always on top of the schedule and on time for appointments.

Great Experience & Love my Doors!

5
19 May 2022 , Carrie K (Salem, )

From receiving detailed quotes and renderings of how my home would look with the garage door choices, the professionalism and service were exemplary. The doors were efficiently installed in one day,… Read more From receiving detailed quotes and renderings of how my home would look with the garage door choices, the professionalism and service were exemplary. The doors were efficiently installed in one day, and the doors are even more beautiful than I imagined! The experience was top notch! Thank you!

Door Condition.

5
28 April 2022 , Richard D (Peabody, )

Really nice doors for A fair price.....I recommend DSI North Door Systems for any garage door installations or repairs.

Set doors and disappeared, job not completed

3
24 April 2022 , Brett R (Essex , )

Had to make many phone calls over a month to get doors compleated. Waited over 7 months for doors!

Garage Door Replacement

5
22 April 2022 , Larry L (Swampscott, )

Quick ,efficient, courteous, looks great

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